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Refund and Returns Policy
At Chroma Art CO., every piece is created specifically for you once an order is placed. We believe in delivering premium wall art that arrives ready to elevate your space, and we stand behind the quality of every product we offer.
Because our products are made to order, our return and refund policy differs from that of traditional retail stores. Please take a moment to review the information below before making a purchase.
Our Quality Commitment
Your satisfaction matters to us.
If your order arrives damaged, defective, incorrectly produced, or experiences a qualifying shipping issue, we will work quickly to make things right through a replacement or refund when appropriate.
Eligible for Replacement or Refund
We will gladly assist if:
- Your item arrives damaged during transit.
- Your item arrives with a manufacturing defect.
- You receive the wrong product.
- Your order contains a significant print-quality issue.
- Your order is confirmed lost in transit under qualifying circumstances.
- Your item arrives substantially different from what was ordered due to a production error.
To be eligible, issues must be reported within 30 days of delivery.
How to Report an Issue
If there is a problem with your order, please contact us at:
Please include:
- Your order number
- A brief description of the issue
- Clear photographs showing the problem
- Photos of the packaging when applicable
Providing detailed information helps us resolve your request as quickly as possible.
Damaged Products
Although rare, shipping damage can occasionally occur.
If your artwork arrives damaged:
- Take clear photos of the product.
- Take photos of the shipping packaging if visible damage is present.
- Contact us within 30 days of delivery.
Once reviewed, we will arrange an appropriate resolution, which may include a replacement or refund.
Manufacturing Defects
We take product quality seriously.
If your order contains a manufacturing defect such as:
- Incorrect printing
- Major print flaws
- Significant production errors
- Incorrect product fulfillment
please contact us within 30 days of delivery.
After verification, we will arrange a replacement or refund where appropriate.
Lost Packages
If tracking shows no delivery and the package cannot be located after carrier investigation, we will assist in reviewing the situation.
In qualifying cases, a replacement or refund may be offered.
Please note that delivery investigations may require additional time depending on the shipping carrier and destination country.
Incorrect Products
If you receive a product different from what was ordered, please contact us within 30 days of delivery and provide photographs of the item received.
Once confirmed, we will arrange a replacement or refund.
Non-Returnable Items
Because all products are made specifically to order, we do not accept returns or exchanges for:
- Change of mind
- Buyer’s remorse
- Accidental purchases
- Incorrect size selection
- Incorrect frame selection
- Incorrect color selection
- Personal preference after delivery
- Orders placed using an incorrect address
- Minor variations that naturally occur during production
- Slight color differences between screen displays and printed products
Color Disclaimer
We make every effort to display artwork colors accurately.
However, colors may appear slightly different depending on:
- Monitor settings
- Device screens
- Display calibration
- Ambient lighting conditions
Minor color variations between on-screen previews and physical prints are normal and are not considered defects.
Custom and Made-to-Order Products
Every product sold by Chroma Art CO. is produced specifically for the customer after an order is placed.
For this reason, custom-made and print-on-demand products cannot be returned or exchanged unless they arrive damaged, defective, incorrect, or otherwise qualify under this policy.
Refund Processing
When a refund is approved, it will be processed to the original payment method used for the purchase.
Processing times may vary depending on your payment provider and financial institution.
Order Cancellations
Orders enter production shortly after purchase.
If you need to request a cancellation, please contact us as soon as possible.
While we cannot guarantee cancellation once production has started, we will do our best to assist when timing allows.
Contact Us
If you have any questions regarding this policy or an existing order, please contact:
We are always happy to help and will do our best to ensure your experience with Chroma Art CO. is smooth, transparent, and enjoyable.
Thank you for choosing Chroma Art CO.