FREE SHIPPING on order $499 and over on PERSONALIZED orders
Delivery Policy
At Chroma Art CO., every piece of artwork is created specifically for you after an order is placed. Unlike traditional retail stores that ship products from a warehouse shelf, our products are made to order through our trusted production partners. This approach allows us to offer a carefully curated collection of premium wall art while reducing unnecessary waste and overproduction.
This Delivery Policy explains how production, shipping, and delivery work when you place an order with Chroma Art CO.
Made-To-Order Production
All products sold on Chroma Art CO. are made to order.
Once your order is successfully placed, production begins specifically for your selected artwork, size, frame option, and product type.
Because each item is created individually, production takes place before shipping can begin.
Production times may vary depending on:
- Product type
- Order volume
- Seasonal demand
- Production partner capacity
- Quality control requirements
Most orders enter production shortly after payment is successfully received and verified.
Processing Time
Processing refers to the time required to prepare and produce your order before shipment.
Typical production times are:
- Posters: 2–7 business days
- Framed Posters: 3–8 business days
- Canvas Prints: 3–8 business days
- Framed Canvas Prints: 4–10 business days
- Acrylic Prints: 4–10 business days
- Aluminum Prints: 4–10 business days
- Wood Prints: 4–10 business days
These estimates are provided as general guidelines and may vary depending on product availability and production demand.
Shipping Destinations
Chroma Art CO. currently serves customers in many countries worldwide.
We primarily deliver to:
- United States
- Canada
- United Kingdom
- Australia
- Most European countries
Additional destinations may be available depending on product availability and carrier coverage.
If a shipping destination is unavailable at checkout, delivery to that location may not currently be supported.
Estimated Delivery Times
Delivery estimates begin after production has been completed.
Typical shipping estimates are:
United States
- Standard Delivery: 3–10 business days
Canada
- Standard Delivery: 5–15 business days
United Kingdom
- Standard Delivery: 3–10 business days
Europe
- Standard Delivery: 3–12 business days
Australia & New Zealand
- Standard Delivery: 5–15 business days
International Destinations
- Standard Delivery: 7–25 business days
Delivery times are estimates only and are not guaranteed.
Actual transit times may vary due to carrier operations, customs processing, weather conditions, public holidays, or other circumstances outside our control.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information whenever tracking is available.
Tracking updates are provided directly by shipping carriers.
Please allow time for carriers to scan and update tracking information after shipment.
Multiple Shipments
Depending on the products ordered, your items may be produced at different facilities and shipped separately.
As a result:
- Orders may arrive in multiple packages.
- Different items may arrive on different dates.
- Separate tracking numbers may be issued.
This is a normal part of the fulfillment process and does not indicate a problem with your order.
Delivery Delays
While we always strive to deliver orders as quickly as possible, occasional delays may occur.
Factors that can impact delivery include:
- Severe weather conditions
- Carrier disruptions
- Customs inspections
- Public holidays
- High seasonal demand
- Transportation delays
- Events beyond our reasonable control
We appreciate your patience whenever unexpected delays occur.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by local authorities.
These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated at checkout.
Chroma Art CO. does not control or determine customs charges and cannot guarantee whether such fees will apply.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Please carefully review:
- Recipient name
- Street address
- Apartment or unit number
- Postal code
- Email address
- Phone number
Chroma Art CO. cannot be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided at checkout.
Lost Packages
If your order appears lost in transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate the shipment and determine the most appropriate resolution.
In qualifying cases, a replacement or refund may be offered in accordance with our Returns & Refunds Policy.
Damaged Deliveries
If your order arrives damaged during shipping, please contact us within 30 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Photographs of the damaged item
- Photographs of the packaging
- A brief description of the issue
After review, we will determine the appropriate next steps, which may include a replacement or refund.
Delivery Address Changes
If you need to update your shipping address after placing an order, please contact us immediately.
Address changes can only be made before production or shipping has begun.
Once an order enters production or is shipped, address modifications may no longer be possible.
Order Cancellations
Because all products are made specifically to order, orders may enter production shortly after purchase.
Cancellation requests must be submitted as soon as possible.
While we will do our best to accommodate requests, cancellations cannot be guaranteed once production has started.
Contact Us
If you have any questions regarding shipping, delivery, or an existing order, please contact:
We are committed to providing a smooth and transparent shopping experience and will always do our best to assist you.
Thank you for choosing Chroma Art CO.
Transforming Atmospheres Through Art.
