Last Updated: July 2026

Welcome to Chroma Art Company. We understand that ordering artwork online is an exciting experience, and we know that once an order has been placed, customers naturally look forward to its arrival. For that reason, we are committed to providing a delivery experience that is transparent, reliable, and supported by clear communication throughout every stage of the process.

Unlike traditional retailers that ship products directly from warehouse inventory, every piece of artwork offered by Chroma Art Company is professionally produced specifically for each individual order. This made-to-order approach allows us to focus on quality craftsmanship while reducing unnecessary waste and ensuring that every product is created with care before it begins its journey to your home.

This Delivery Policy explains how orders move from production to shipment, what customers can expect throughout the delivery process, estimated delivery timeframes, shipping availability, and how tracking information is provided after an order has been dispatched.

Although we work closely with experienced production partners and trusted shipping carriers, delivery timelines can occasionally vary due to factors outside our direct control. Our goal is always to keep customers informed while making every reasonable effort to ensure that orders arrive safely and as efficiently as possible.

Our Delivery Process

Every order placed with Chroma Art Company follows a carefully managed production and fulfillment process designed to ensure that customers receive artwork that reflects our quality standards.

After your order has been successfully received and verified, it enters our production workflow where each product is individually manufactured according to the specifications selected during checkout.

Unlike businesses that simply package products from existing shelves, our process involves producing each artwork from the beginning. Depending on the product ordered, this may include professional printing, material preparation, stretching canvas, framing where applicable, quality inspection, protective packaging, and preparation for shipment.

Only after these production and quality control stages have been completed is your order transferred to one of our shipping partners for delivery.

This approach allows us to maintain consistent quality while ensuring that every order receives individual attention before leaving the production facility.

Order Processing & Production

Before production begins, every order passes through an initial processing stage.

During this stage, payment authorization is confirmed, order information is reviewed, product specifications are verified, and production instructions are prepared for our fulfillment network.

Once processing has been completed successfully, production begins using the exact selections made during checkout.

Because every product is manufactured specifically for the individual customer, production requires time to ensure that printing, finishing, inspection, and packaging meet our quality expectations.

Production times may vary depending on several factors, including:

• Product type.
• Artwork format.
• Order volume.
• Seasonal demand.
• Material availability.
• Production facility capacity.
• Quality inspection requirements.
• Public holidays.
• Unexpected operational circumstances.

During periods of exceptionally high demand, production may require additional time. Whenever possible, we strive to keep customers informed regarding the progress of their orders.

Producing artwork individually rather than from warehouse inventory allows Chroma Art Company to maintain premium quality standards while reducing unnecessary overproduction and material waste.

Estimated Delivery Time

Once production has been completed, your order is prepared for shipment using carefully selected shipping carriers serving your destination.

Estimated delivery times depend upon several factors, including:

• Destination country.
• Shipping carrier.
• Customs procedures.
• Local transportation networks.
• Seasonal shipping demand.
• Weather conditions.
• Public holidays.
• Carrier capacity.
• Regional logistics.

Because these factors vary from one shipment to another, delivery estimates provided during checkout or elsewhere on our website should be understood as approximate timeframes rather than guaranteed delivery dates.

While many orders arrive within the estimated delivery window, some shipments may arrive earlier, while others may require additional transit time due to circumstances beyond our reasonable control.

International shipments may also experience customs inspections or local processing delays that extend delivery times beyond the original estimate.

We appreciate our customers’ patience and understanding whenever such situations occur and continue working with our shipping partners to provide the most efficient delivery experience possible.

Shipping Destinations

Chroma Art Company proudly serves customers in many countries around the world through our international production and fulfillment network.

Our ability to deliver products depends upon production availability, shipping carrier coverage, customs regulations, import requirements, and local delivery services within each destination.

Although we continually expand our international reach, certain products, sizes, finishes, or shipping methods may not be available in every country or region.

Shipping availability may occasionally change due to circumstances such as:

• Carrier service adjustments.
• Customs restrictions.
• Regional transportation limitations.
• Government regulations.
• International trade requirements.
• Natural disasters.
• Public safety concerns.
• Other operational factors affecting international logistics.

If we are temporarily unable to deliver a particular product to your location, we will make reasonable efforts to notify you and discuss any available alternatives whenever appropriate.

Our objective is to make premium wall art accessible to customers around the world while ensuring that every shipment can be delivered safely, responsibly, and efficiently.

Tracking Your Order

We understand how important it is to know the status of your purchase after it leaves the production facility.

Once your order has been completed and handed over to the shipping carrier, tracking information is typically made available so that you can follow your shipment during transit.

Where tracking services are available for your selected shipping method, you will generally receive a shipping confirmation containing tracking details that allow you to monitor your package as it travels toward its destination.

Tracking information is provided directly by the shipping carrier and may take a short period of time to become active after the shipment has been dispatched.

Throughout the delivery process, tracking updates are generated by the carrier’s logistics network. Because these updates originate from the carrier, the frequency and level of detail may vary depending on the destination, shipping service, customs processing, and local delivery operations.

If tracking information appears temporarily unchanged, this does not necessarily indicate that the shipment has stopped moving. International shipments, customs inspections, regional transfer facilities, or local transportation schedules may occasionally result in periods without visible tracking updates before new information becomes available.

If you believe there is an unexpected issue with your shipment or require assistance interpreting tracking information, our customer support team will be happy to review the available information and assist you whenever reasonably possible.

At Chroma Art Company, founded by Pritam Barman, we believe that delivering premium artwork involves more than simply shipping a package. It means providing clear communication, thoughtful customer service, and a reliable fulfillment experience from the moment an order is placed until it reaches its new home.

Shipping Delays

At Chroma Art Company, we understand that timely delivery is an important part of every customer’s shopping experience. While we work closely with experienced production partners and trusted shipping carriers to ensure orders are dispatched as efficiently as possible, delivery timelines may occasionally be affected by circumstances outside our direct control.

Shipping delays can occur for a variety of reasons, including increased seasonal demand, carrier network congestion, customs inspections, severe weather conditions, transportation disruptions, public holidays, labor shortages, infrastructure issues, regional emergencies, or other unexpected events affecting local or international logistics.

Because every order is individually manufactured before shipment, delays may also occasionally occur during production if additional quality inspections, material availability, or increased production volumes require additional processing time.

Whenever practical, we strive to keep customers informed regarding significant delays that affect their orders. We appreciate your patience and understanding whenever circumstances beyond our reasonable control impact expected delivery timelines.

Although we make every reasonable effort to ensure prompt delivery, estimated delivery dates should always be considered estimates rather than guaranteed arrival dates.

Customs, Duties & Taxes

International orders may be subject to customs inspections, import duties, value-added taxes (VAT), goods and services taxes (GST), brokerage charges, customs processing fees, or other government-imposed charges determined by the destination country.

These charges are established by customs authorities rather than Chroma Art Company, and they vary depending on local laws, import regulations, product classifications, and the declared value of the shipment.

Unless otherwise stated during checkout, customers are responsible for any customs duties, import taxes, governmental charges, or similar fees required for their shipment to enter the destination country.

Failure to satisfy customs requirements or pay applicable import charges may result in delayed delivery, returned shipments, storage fees, abandonment of packages, or disposal of goods according to the regulations of the destination country’s customs authorities.

Because customs procedures differ significantly between countries, we cannot predict or guarantee customs processing times for international shipments.

Incorrect Shipping Information

Providing accurate shipping information is one of the most important steps in ensuring successful delivery.

Customers are responsible for carefully reviewing all shipping details before completing their purchase, including:

• Recipient name.
• Street address.
• Apartment or unit number.
• City.
• State or province.
• Postal or ZIP code.
• Country.
• Telephone number.

Even small address errors may prevent successful delivery or result in additional carrier charges.

If you notice an error in your shipping information after placing an order, we encourage you to contact our customer support team as soon as possible.

While we will make every reasonable effort to assist before production or shipment begins, address changes may not always be possible once an order has entered production or has already been transferred to the shipping carrier.

Orders returned because of incorrect, incomplete, or undeliverable shipping information may require additional shipping charges before a replacement shipment can be arranged.

Lost, Missing & Delayed Packages

If your tracking information indicates that your shipment has been delayed, appears to be stalled, or has not arrived within a reasonable period after the estimated delivery window, we encourage you to contact us so we can assist in reviewing the situation.

In many cases, carriers experience temporary transportation delays that resolve without further action. Tracking information may also pause temporarily while shipments move between distribution facilities or undergo customs processing.

If a package is confirmed as lost during transit, we will work with the shipping carrier and, where appropriate, our fulfillment partners to investigate the shipment and determine the most appropriate resolution based on the available information.

For deliveries marked as completed by the carrier but reported as missing, customers may be asked to verify the shipping address, check with household members or neighbors, review secure delivery locations, or contact the local carrier office before additional investigations begin.

Each situation is reviewed individually to ensure that the most appropriate resolution can be determined fairly and responsibly.

Split Shipments

Some orders containing multiple products may be fulfilled from different production facilities depending on product type, manufacturing availability, destination, or operational efficiency.

When this occurs, items within the same order may be shipped separately and may arrive on different dates.

Separate shipments do not necessarily indicate that part of an order has been overlooked. Instead, they often help ensure that products can be manufactured and delivered as efficiently as possible.

Where multiple shipments are used, separate tracking information may be provided for each package when available.

We appreciate our customers’ patience while the remaining items continue through production or transit.

Delivery Responsibility

Our responsibility is to ensure that every order is professionally produced, carefully packaged, and transferred to the selected shipping carrier for delivery.

Once a shipment has been dispatched, transportation is managed by the shipping carrier according to its own operational procedures and delivery network.

Customers are responsible for ensuring that someone is available to receive deliveries whenever required by the carrier or applicable local delivery practices.

Depending on the destination, carriers may leave packages in secure locations, require signatures, attempt redelivery, hold shipments at local collection facilities, or follow other standard delivery procedures.

If a shipment cannot be delivered because of customer-related circumstances—such as an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery, failure to collect the package, or failure to comply with customs requirements—additional shipping or handling charges may be required before another delivery attempt can be arranged.

Although we carefully package every order for safe transportation, responsibility for delays or interruptions occurring after shipment may depend upon the circumstances involved, including carrier operations, customs processing, local delivery conditions, or other events outside our reasonable control.

Contact Information

At Chroma Art Company, we believe that excellent customer service continues long after an order has been placed.

If you have questions regarding production, shipping, delivery status, tracking information, or any aspect of your order, our customer support team is always happy to assist.

To help us respond as efficiently as possible, we recommend including your order number, the email address used during checkout, and a detailed description of your inquiry whenever you contact us.

Founded by Pritam Barman, Chroma Art Company is committed to providing premium wall art together with a delivery experience built on professionalism, transparency, and customer care. Every order represents the trust our customers place in us, and we remain dedicated to ensuring that each shipment is handled with the same attention and care that goes into creating the artwork itself.

We sincerely appreciate your patience, understanding, and confidence in Chroma Art Company, and we thank you for allowing us to become part of your home through the artwork we create.