Refund Policy

Last Updated: July 2026

At Chroma Art Co LLC, we are committed to providing premium-quality wall art and an exceptional customer experience from the moment an order is placed until it arrives at your door. Every artwork available through our store is produced specifically for each order rather than selected from pre-manufactured inventory. This approach allows us to offer a carefully curated collection of artwork while reducing unnecessary waste and maintaining the highest production standards.

We understand that ordering custom-made artwork online requires confidence and trust. While the vast majority of orders arrive exactly as expected, we also recognize that unexpected situations can occasionally occur during production, fulfillment, or shipping. When they do, our priority is to resolve genuine concerns fairly, professionally, and as efficiently as possible.

This Refund & Dispute Policy explains how Chroma Art Co LLC reviews refund requests, investigates order-related concerns, and manages payment disputes. We encourage every customer to read this policy carefully before placing an order so that expectations remain clear throughout the purchasing experience.

Our Approach to Refund Requests

Every order placed with Chroma Art Co LLC is manufactured specifically for the customer after the order has been confirmed. Unlike traditional retail businesses that sell products from existing inventory, our products are individually printed, assembled, inspected, and packaged only after production begins.

Because each item is custom-produced, refunds are not automatically issued simply because an order has already entered production, has been delivered, or is no longer wanted. Instead, every refund request is reviewed individually based on the circumstances surrounding the order.

Our goal is not to deny reasonable requests, but to ensure that every situation is handled fairly while also recognizing the custom nature of made-to-order products. We believe this approach protects both our customers and the integrity of our production process.

Whenever a customer contacts us with a concern, we begin by understanding exactly what happened before determining the most appropriate resolution. In many situations, issues can be resolved without requiring a refund, particularly when a production-related solution is available.

When a Refund Request May Be Considered

Although every request is reviewed individually, refund requests may be considered when there is clear evidence that an order could not be fulfilled according to the quality standards promised by Chroma Art Co LLC.

Examples may include situations where:

A product arrives with a verified manufacturing defect.
A significant printing error occurred during production.
The wrong product was fulfilled and delivered.
The item received substantially differs from the confirmed order due to a production or fulfillment error.
The order cannot reasonably be corrected through an appropriate replacement.
Another exceptional circumstance exists where issuing a refund represents the most reasonable resolution after our review has been completed.

Receiving a refund is never based solely on the existence of an issue. Instead, every request is evaluated based on the available evidence, production records, shipping information, and the specific circumstances of the order.

This careful review process allows us to maintain fairness for every customer while ensuring that genuine production issues receive the attention they deserve.

Situations That Normally Do Not Qualify for Refunds

Because every product is individually manufactured after purchase, certain situations generally do not qualify for a refund.

These commonly include, but are not limited to:

Ordering the incorrect size.
Selecting the wrong product option.
Choosing an incorrect frame style or finish.
Providing an incorrect shipping address.
Entering incomplete delivery information.
Purchasing the wrong artwork.
Placing duplicate orders unintentionally.
Deciding that the artwork no longer matches personal décor after production has begun.
Personal preference regarding colors, tones, or artistic style.
Minor differences between digital screen colors and printed artwork.
Normal production tolerances that do not affect the intended quality or function of the product.

Every product page includes detailed descriptions, sizing information, product specifications, and visual representations intended to help customers make informed purchasing decisions. We strongly encourage customers to review all available information carefully before completing an order.

Because each product is custom-made, situations resulting solely from customer selection or personal preference generally cannot be refunded after production has commenced.

Production Quality and Visual Expectations

We take great pride in the quality of every artwork we offer.

Our artwork is produced using professional printing technology, premium materials, and carefully managed production workflows. Every order undergoes multiple stages before shipment, including printing, finishing, packaging, and quality inspection.

However, it is important to recognize that printed artwork will never appear absolutely identical to the image displayed on a digital screen.

Computer monitors, mobile devices, tablets, and televisions all display color differently depending on brightness settings, calibration, display technology, ambient lighting, and numerous other factors. Printed artwork, by comparison, uses physical inks applied to real materials such as canvas, fine art paper, acrylic, or metal surfaces.

For this reason, slight differences in color, brightness, saturation, contrast, texture, and finish are considered normal characteristics of professional printing rather than production defects.

Similarly, natural variations in wood grain, canvas weave, material texture, protective coatings, and manufacturing tolerances contribute to the uniqueness of each finished piece and should not be interpreted as quality issues.

How Refund Requests Are Reviewed

Every refund request submitted to Chroma Art Co LLC receives individual attention from our customer support team.

Rather than relying on automated decisions, we carefully examine the information available for each order before determining the most appropriate course of action.

During our review, we may evaluate:

The original order information.
Product specifications.
Production records.
Quality control documentation.
Shipping history.
Delivery confirmation.
Customer-provided photographs.
Carrier information.
Communication history related to the order.

Depending on the nature of the concern, we may also consult directly with our professional production partners to better understand whether the issue originated during manufacturing, packaging, fulfillment, or shipping.

This collaborative review process helps ensure that every request is evaluated fairly and consistently.

Information That May Be Required

To help us investigate a refund request efficiently, customers may be asked to provide supporting information.

This information may include:

The order number.
The purchaser’s full name.
Clear photographs of the product.
Images showing the entire item as well as close-up photographs of the reported issue.
Photographs of the shipping packaging when applicable.
Shipping labels if requested.
A written description explaining the concern.
Any additional information reasonably necessary to complete our investigation.

Providing complete and accurate information at the beginning of the review process often allows us to resolve requests much more quickly.

If additional documentation becomes necessary during the investigation, our support team will explain exactly what is needed and why it is being requested.

Our Commitment to Fair Resolution

At Chroma Art Co LLC, our objective is not simply to determine whether a refund should or should not be issued.

Our primary goal is to understand the situation thoroughly and identify the solution that best addresses the customer’s concern while remaining fair to everyone involved in the production process.

In many situations, a carefully considered solution can restore the customer experience without unnecessarily delaying the resolution or creating additional inconvenience.

Every request is handled with professionalism, respect, and genuine attention to detail because we believe every customer deserves clear communication and an honest evaluation of their concern.

This commitment reflects the values upon which Chroma Art Co LLC was founded by Pritam Barman—to create beautiful artwork while building lasting relationships through transparency, integrity, and exceptional customer care.

Dispute Policy

At Chroma Art Co LLC, we understand that customers should always feel confident and secure when making purchases through our website. If you ever experience a concern regarding an order, we strongly encourage you to contact our customer support team before initiating a payment dispute with your bank, credit card provider, or payment service.

Most order-related concerns can be resolved much more quickly through direct communication. Our support team is committed to reviewing every inquiry carefully and working toward a fair solution whenever a genuine issue exists.

A payment dispute or chargeback should be considered a last resort after reasonable attempts have been made to resolve the matter directly with us.

When a payment dispute is initiated, the payment amount is temporarily withheld while the payment provider conducts its investigation. During this process, we may be required to submit documentation including order confirmations, production records, shipment tracking information, delivery confirmations, customer communications, product descriptions, and other supporting evidence demonstrating that the order was fulfilled according to the information provided at the time of purchase.

If a customer contacts us before opening a dispute, many situations can often be resolved more efficiently without requiring involvement from financial institutions.

Our Investigation Process

Every refund request and payment-related concern is reviewed individually rather than processed through an automated system.

Once we receive a request, our team begins gathering all relevant information associated with the order. This review may include examining production records, quality inspection information, shipping confirmations, delivery history, product specifications, communication records, and any photographs or supporting documentation provided by the customer.

Depending on the nature of the concern, we may also communicate directly with our professional production partners to verify manufacturing details, fulfillment records, or production quality before reaching a final decision.

Some requests require only a brief review, while others may involve additional investigation to ensure that all available information has been considered. We appreciate our customers’ patience during this process, as careful review helps us provide fair and consistent outcomes.

Communication During the Review

Clear communication is an important part of our customer service philosophy.

Throughout the review process, our support team may contact you if additional information is needed or if further clarification would help us better understand your concern.

Responding promptly to these requests allows us to continue our investigation without unnecessary delays.

If we are unable to complete a review because requested information has not been provided within a reasonable period of time, the investigation may be closed until the necessary information becomes available.

Our goal is never to create unnecessary obstacles. Instead, we simply want to ensure that every decision is based on accurate and complete information.

Fraud Prevention

Protecting both our customers and our business from fraudulent activity is an important part of maintaining a safe shopping experience.

For this reason, Chroma Art Co LLC reserves the right to review orders that display unusual purchasing patterns, inconsistent billing information, multiple payment attempts, suspicious delivery information, or other circumstances that reasonably require additional verification.

In certain situations, we may request additional information before processing a refund request or before continuing with an investigation.

These verification measures help protect legitimate customers while reducing the risk of unauthorized transactions, payment fraud, identity misuse, or other forms of financial abuse.

Duplicate Payments

Although uncommon, duplicate payments or multiple charges may occasionally occur because of temporary banking issues, payment processing interruptions, or technical errors.

If you believe you have been charged more than once for the same order, please contact our support team with the relevant payment information.

We will carefully review the transaction history associated with your order and work with our payment processor to determine whether duplicate charges occurred.

Verified duplicate payments will be addressed as quickly as reasonably possible after confirmation.

Unauthorized Transactions

If you believe an order was placed using your payment method without your authorization, please contact us immediately.

Prompt notification allows us to review the order status, investigate the transaction, and cooperate with the relevant payment provider when necessary.

Providing timely information may also help prevent further processing if the order has not yet entered production.

Because unauthorized payment situations often involve financial institutions, customers should also report the matter to their card issuer or payment provider according to the procedures established by those organizations.

Processing Approved Refunds

When a refund has been approved following our review, it will be issued using the original payment method whenever reasonably possible.

After the refund has been processed by Chroma Art Co LLC, the time required for the funds to appear in your account depends on your payment provider, financial institution, or card issuer.

While many refunds appear within several business days, some financial institutions may require additional processing time that is outside our control.

If you have questions regarding the timing of an approved refund after it has been issued, your payment provider or financial institution may be able to provide more specific information regarding the status of the transaction.

Good Faith Resolution

At Chroma Art Co LLC, we believe every customer deserves to be treated with honesty, fairness, and respect.

Likewise, we ask that every refund request and payment dispute be submitted in good faith and based on accurate information.

Our team approaches every inquiry with the assumption that customers are seeking a genuine solution. In return, we appreciate honest communication, complete information, and reasonable cooperation throughout the review process.

This mutual respect allows us to resolve concerns more efficiently while maintaining a positive experience for everyone involved.

Our Commitment to Every Customer

When Pritam Barman founded Chroma Art Co LLC, the vision extended far beyond selling wall art. The goal was to create a brand built on craftsmanship, trust, transparency, and long-term customer relationships.

Every artwork we produce represents time, creativity, premium materials, and the dedication of skilled professionals who work together to create products worthy of becoming part of someone’s home.

For that reason, every refund request receives careful consideration rather than being treated as just another support ticket.

We understand that purchasing artwork online is a personal decision. Customers trust us not only with their payment but also with the expectation that the finished piece will bring beauty and inspiration into their living spaces.

That trust is something we never take for granted.

Whenever concerns arise, our commitment is to listen carefully, investigate thoroughly, communicate honestly, and work toward a fair resolution that reflects both our quality standards and our customer-first values.

Thank you for placing your trust in Chroma Art Co LLC. We sincerely appreciate the opportunity to create artwork for your home and remain committed to providing professional service, exceptional quality, and a purchasing experience built on integrity from beginning to end.