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Frequently Asked Questions
Q: How can I contact ChromaArtCo?
A: The best way to reach us is by email at studio@chromaartco.com. We aim to respond to all inquiries as quickly as possible and typically reply within 1–2 business days.
Q: What are your customer support hours?
A: Our support team reviews messages Monday through Friday. While response times may vary, we do our best to assist every customer promptly.
Q: Can I modify or cancel my order after placing it?
A: If you need to make changes to your order, please contact us as soon as possible. Because our products are made to order, modifications or cancellations may not be possible once production has begun.
Q: Do you ship internationally?
A: Yes. ChromaArtCo ships to many countries worldwide, including the United States, Canada, the United Kingdom, Australia, and most European destinations.
Q: How long will my order take to arrive?
A: Production and delivery times vary depending on the product and destination. Most orders are produced within a few business days before being shipped. Estimated delivery information is available in our Delivery Policy.
Q: What should I do if my order arrives damaged?
A: If your order arrives damaged or defective, please contact us within 30 days of delivery and include clear photos of the product and packaging. We will review the issue and help arrange an appropriate solution.
Q: Do you accept returns or exchanges?
A: Because every product is made specifically to order, we do not accept returns for change-of-mind purchases. However, we are happy to assist if an item arrives damaged, defective, or incorrect.
Q: Will the artwork look exactly the same as it does on my screen?
A: We do our best to display artwork accurately, but slight color variations may occur due to differences in screen settings, lighting conditions, and printing materials.
Q: What print materials do you offer?
A: We may introduce custom artwork options in the future. If you have a specific request, feel free to contact us and we’ll be happy to discuss available possibilities.
Q: Do you offer custom artwork or personalized designs?
A: Depending on the artwork, products may be available as posters, framed posters, canvas prints, framed canvas prints, acrylic prints, aluminum prints, wood prints, and other premium wall art formats.